Crisis Management and Human Behaviour

Course overview

This Flag State accredited course is designed to give members of crew who hold a responsibility for the safety of passengers in emergency situations the essential education and training in crisis management and human behaviour meeting the knowledge, understanding and proficiency requirements as specified in A-V/2, paragraph 3 of the STCW Code.


Training takes place on board the vessel at a location to be agreed or can be conducted at a venue of choice for the client subject to any additional costs incurred from booking that location.


One day.

Training programmes can be designed to sit alongside additional training provided by DGM in Crowd Management and safety training requirements for personnel providing direct services to passengers in passenger spaces. or on board firefighting.


Ideally suited for Masters, Officers and other personnel who hold a responsibility for the safety of passengers in emergency situations.  With respect to the Superyacht industry this is recommended as all crew.

Training takes place on a maximum ratio of 24 crew to 1 trainer during theoretical lessons and 8 crew to 1 trainer for the practical exercises.

Training Objectives

At the end of the course, the attendees will be able to:

  • Explain the concept of how specific ship design and layout may impact on the management of emergency procedures.
  • State what the safety regulations cover.
  • Describe the ship board emergency plans and procedures.
  • Explain the need for pre-planning and drills of emergency procedures and the need for all personnel to be aware of and adhere to pre-planned procedures.
  • Explain the importance of debriefing following drills including lessons learnt from case studies.
  • Describe how to deal with identified emergency situations.
  • Identify any shortfalls in the available resources and determine relevant contingency measures.
  • Describe the appropriate and effective leadership skills to deal with the identified emergency.
  • Describe the typical symptoms of stress in passengers, crew and self during an emergency situation.
  • Explain how stress can affect the performance of individuals.
  • Explain the reactions and behaviours that passengers and other ship board personnel may demonstrate in an emergency.
  • Explain the importance of giving clear and concise instructions and reports.
  • Demonstrate how to give clear, precise instruction, direction and guidance to passengers, crew and other personnel taking account of language barriers and other relevant issues.
  • Demonstrate how to give relevant information and appropriate responses to passengers and crew.

For further information or to request a more detailed proposal please contact us.